Most freight forwarders and cargo agents have signed Agency Agreements in place supposedly to establish their working relationships.  However, whenever disputes arises, and the Agency Agreement checked to see how the dispute is to be resolved, the aggrieved party frequently finds that they must take legal action in another overseas jurisdiction whose laws they don't know, where they have to appoint an attorney who they haven't met, where they have to spend significant amounts of time effort, possibly international travel and attorneys fees to do so. 

As an alternative, we recommend that, as a standard practice, all Agency Agreements incorporate a clear and simple clause that states:

"Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity or termination, shall be referred to FreightDisputes and resolved by binding arbitration"

With this simple protective statement, all disputes must be referred to binging arbitration with FreightDisputes where the cost is clearly defined up-front and the binding decision made by a neutral Arbitrator or Arbitration Panel based on a combination of common sense, fairness, equity and applied experience.